Terms of Use

Terms of Use for Cyndee CBRF Training, LLC

Last Updated: December 8, 2024

Note: Our Refund Policy is now part of the Terms of Use. Please review the relevant sections below.

By registering for Cyndee CBRF Training’s online classes, participants, whether registering individually or as part of an employer's group, agree to the following terms and conditions. Cyndee CBRF Training, LLC reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting to this page. Participants are encouraged to review the Terms of Use periodically to stay informed of any updates.

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Refund Policy, Cancellations and Credits

• No Refunds:
  Payments for online training classes are non-refundable.


• Credit for Cancellations:
  For instructor-led CBRF certification classes, participants or employers who cancel a registration may receive a credit equal to the amount paid. This credit can be used one time for any class or participant.


• Credit Validity:
  Credits must be used within 30 days of issuance. Unused credits after this period will expire.


• Continuing Education Courses:
  For self-study eLearning continuing education courses, cancellations, credits, or transfers to other participants are not permitted.

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Rescheduling Policy

• General Rescheduling Policy:
  Participants may reschedule a class one time per class registration.


• Medication Administration Class:
  Rescheduling requests should be made as early as possible to allow others the opportunity to fill the spot if it becomes available. Requests made less than 72 hours (3 days) before the class start time will be considered at the discretion of Cyndee CBRF Training, based on class availability and demand.


• Fire Safety, Standard Precautions, First Aid and Choking Classes:
  Rescheduling requests should be made as early as possible to allow for proper administrative handling. Requests made less than 24 hours (1 day) before the class start time will be considered at the discretion of Cyndee CBRF Training.


• Late Requests and No-Shows:
  Rescheduling requests made after the class has started may not be accommodated. No-shows or late rescheduling requests will result in forfeited payments, with no refunds or additional rescheduling options.


• Continuing Education Courses:
  Since continuing education courses are self-study eLearning, rescheduling policies do not apply. Participants can complete these courses at their own pace within the designated timeframe.

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Registration Transfer Policy

• CBRF Certification Classes:
  Registrations can be transferred to a different participant one time only. For employer registrations, employers are responsible for coordinating and notifying the training provider of participant changes. Transfer requests are subject to approval and must be communicated as early as possible to ensure proper processing.


• Continuing Education Courses:
  For self-study eLearning continuing education courses, registrations are non-transferable and cannot be assigned to a different participant.

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Punctuality Policy for the Four CBRF Certification Classes

• Participants must arrive on time for all scheduled classes.


• Late arrivals may not be allowed to join the class or reschedule.


• If you anticipate being late, please contact us immediately to discuss your options.


• Participants who fail to attend a scheduled class without prior notice will forfeit their payment. No refunds, rescheduling, or credits are available for no-call no-shows.

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Requirements for the Four CBRF Certification Classes

• Mandatory Attendance:
  Classes are instructor-led and held online in real time. Attendance for all scheduled hours is mandatory to receive credit.


• Technology Requirements:
  • Participants must use a device with internet access, a functioning camera (turned on for the entire class), and a microphone to actively and visibly participate.
  • Failure to meet these requirements may result in removal from the class without a refund or rescheduling option.
• Identification Requirement:
  • Participants are required to submit a copy of their driver’s license or state photo ID before attending their first class. This is a UW-Green Bay requirement for adding names to the State Registry.
  • Identification must be uploaded through the student account portal prior to the start of training.
• Post-Test Requirements:
  • To pass, participants must score 90% or higher on the post-test, in compliance with UW-Green Bay rules and state regulations.
  • Participants are allowed one retake per class. Failure to pass after two attempts will require retaking the class.

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Zoom Class Conduct

• Professional Behavior:
  Participants are expected to behave respectfully and professionally during all training sessions.


• Participation:
  Active participation is required. This includes being visibly engaged via the camera and contributing to class discussions when prompted.


• Prohibited Displays and Activities:
  To ensure a respectful, inclusive, and professional learning environment, participants must avoid displaying flags, signs, symbols, photos, nudity, or other content that could be disruptive, distracting, or inappropriate during Zoom meetings. If specific displays result in complaints or cause disruption, participants may be asked to make adjustments. Additionally, the possession or display of drugs, drug paraphernalia, alcohol, weapons (including firearms), or related items is strictly prohibited. Thank you for contributing to a positive and focused atmosphere for all participants.


• Background and Environment:
  Participants are expected to ensure their video background is free from distractions and maintains a professional appearance. Please avoid using distracting filters or effects that alter your appearance or draw focus away from the session. It’s important that your face remains visible, with appropriate lighting to ensure clear visibility. Classes are conducted as if we are in a traditional classroom setting—participants are expected to remain focused and engaged, avoiding activities or behaviors that may disrupt the session or distract others. Thank you for contributing to a positive and productive learning environment.


• Consequences for Violations:
  Any disruptive or inappropriate behavior may result in immediate removal from the class without a refund or rescheduling option.

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Certificate of Completion

• Participants who successfully complete the course and meet all requirements will receive a Certificate of Completion. This certificate is automatically generated and can be downloaded through the student account portal.


• Additionally, for CBRF certification courses, your name will be added to the state registry upon successful completion, as required for compliance.

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Liability and Responsibility

• Registration Responsibility:
  By completing registration, whether as an individual participant or on behalf of staff members, the registrant confirms they have read and agree to these terms and conditions. For employer registrations, it is the employer's responsibility to ensure that the registered staff members are fully informed of these terms and comply with all requirements, including attendance, behavior standards, and technical setup. Employers must relay this information to their staff in advance of the class. Failure to do so may result in non-compliance, forfeiture of payments, or other consequences as outlined in these terms.


• Technical Issues:
  Participants are responsible for ensuring their equipment, internet access, and Zoom setup meet the necessary requirements for participating in the class. It is strongly recommended that participants test their setup prior to the class to confirm compatibility with technology standards. While Cyndee CBRF Training may provide limited technical support over the phone, including guidance and alternative suggestions for resolving issues, we cannot guarantee successful resolution. Ultimately, participants are responsible for meeting all technical requirements.


• Personal Responsibility:
  Participants are responsible for meeting all course requirements, including uploading identification, attending all scheduled hours, and independently completing the post-test. Employers may assist with administrative tasks but should contact Cyndee CBRF Training for guidance regarding any accommodations during the post-test. Spanish translations of the post-test are available for non-English speakers.


• Employment Disclaimer:
  Cyndee CBRF Training, LLC provides certification and training services to help participants meet regulatory requirements and enhance their qualifications. However, we do not guarantee employment, job retention, or career advancement upon completing any training program. Cyndee CBRF Training, LLC is not responsible for any job-related issues, including but not limited to workplace disputes, performance evaluations, or employer policies. Participants are responsible for meeting their employer’s specific requirements and expectations.

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Contact Information

For questions or assistance, please contact:

Cyndee CBRF Training, LLC
Ph: 888-252-2736
Email: cyndeelowecbrftraining@gmail.com

By completing registration, participants and employers confirm they have read and agree to these terms and conditions.